Evas Closet Policies
Order Processing
Orders placed Monday-Friday before 12 NOON EST will begin processing that day, excluding holidays and will ship within 48 hours pending availability and credit verification. All orders placed after 12 NOON EST will begin processing the next business day, and ship within 48 hours. A customer service representative will contact you if an item is out of stock or if we need further information to process your order. PLEASE NOTE: DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS
Backorders
You will receive an email from customer service on any items which are currently out of stock and on backorder.
Backorder items will be shipped based on availability.
Payment Methods
We currently accept online payment by PayPal. We also accept money orders mailed to:
Evas Closet
746 Main Street
Margaretville, NY 12455
Shipping
Shipping charges within the U.S.A. are determined by the order amount. All orders shipped in the U.S. are shipped USPS Priority Mail, unless requested otherwise.
Shipping time takes an average of 5-7 business days but fluctuates depending on the season.
For special shipping requests, you may call Customer Service at 845-586-4550, fax to or email us @ .
*For express delivery, online orders must be placed by 10 am EST.
Shipping Charges
Please use the chart below to estimate the standard shipping charge for your order.
| Destination | Carrier | Shipping Type |
|---|
United States | USPS | Priority |
| For Orders Of: | | Add: | | Up to $25 | | $4.95 | | $25.01 to $49.99 | | $5.95 | | $50 to $74.99 | | $7.95 | | $75 to $99.99 | | $9.94 | | $100 to $124.99 | | $11.95 | | $125 to $149.99 | | $12.95 | | $150 to $199.99 | | $13.95 | | $200 to $299.99 | | $15.95 | | $300 to $399.99 | | $17.95 | | $400 or more | | $19.95 |
|
Sales Tax
We charge required local and state taxes for New York. The appropriate amount will be applied to your order during checkout.
Sizing Information
Please email customer service to inquire availability on sizing at .
Returns and Exchanges Policy
In the event you are not completely satisfied with your purchase you may return
your items for a refund or exchange. Returns must be made within 7 days of
receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED. You may return
unused items or clothes in their original condition with ALL tags attached,
and original proof of purchase for an exchange or refund. Used items cannot
be accepted for exchange or refund and will be returned at customer’s expense.
How to Make a Return:
Contact our customer service department to obtain your RA# or call 845-586-4550.
We will issue you a return authorization number (RA#) that is to be placed on
the outside of the box. Items
must be received back at our warehouse within 7-10 days of receiving your RA
number. Please include a copy of the return form with a brief explaining
for the return/exchange and ship the item(s) to the following address:
Evas Closet
ATTN: RA#____
746 Main Street
Margaretville, NY 12455
Please note, we will not accept returns without the return number on the outside of the box. Any items returned in less than perfect condition will be sent back at the customer's expense. Please
make sure when returning your package to use trackable method as we can
not credit packages that we have not received. Shipping and handling charges are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customer is responsible for all shipping charges of returned items.
Please allow 30 days for credit to appear on your statement.
Please note that Sale Items, Jewelry, and Purses, are all FINAL SALE.
Customer Service
Regular Hours:
Monday-Friday 9:00AM-6:00PM Eastern Standard Time
Saturday 9:00AM-5:00PM Eastern Standard Time
845-586-4550
By E-Mail:
Customer Service: or
By Fax:
By Mail:
Evas Closet
746 Main Street
Margaretville, NY 12455
Corporate Offices:
Evas Closet
746 Main Street
Margaretville, NY 12455
845-586-4550
Vendor Relations:
Customer Service:
Privacy
Evas Closet is committed to protecting your privacy when you use our on-line,
telephone or other services ("Services"). In this policy we explain
how and why we collect your information, what we do with it and what controls
you have over our use of it. From time to time, we add or change functions, features
or products to our Web Sites or add or change Services. This, and our commitment
to protecting the privacy of your personal information, may result in periodic
changes to this Privacy Policy. As a result, please remember to refer back to
this Privacy Policy regularly to review any amendments.
Any questions regarding our Privacy Policy should be directed to contact at
or alternatively see
the section "Comments" below.
Your acceptance of these Privacy Statement terms
By using any of the sites within our web site network ("Web Sites")
or our Services, you unconditionally agree to be bound by this Privacy Policy.
What data do we collect and how do we use it?
Evas Closet collects and processes information about you in order to:
- Identify you each time you visit the Web Site or wish to have a Service provided;
- Process orders or applications submitted by you;
- Improve our Services and Web Sites;
- Customize your experience, for example, provide advertisements
that we think are relevant to you and which support any specific requests for
information you may make through keyword searches;
- Carry out research on the demographics, interests and behavior of all of our customers; and
- Send you information we think you may find useful, including information about new
Evas Closet products and services.
You may be asked, either when you register
with us, or at other times, for information about yourself, such as your name,
e-mail address, postal address and telephone number. You may also be asked to
share with us your interests, hobbies and preferences. In addition, when you
order certain goods or services from our Web Sites, we will need to know your
credit/payment card number and expiration date. You are under no obligation to
provide this information, but if you don't then we may not be able to provide
you with certain services or personalize your experience and tailor our Services
for you (for example, tell you about special offers on things you're interested
in).
Log files/IP addresses
When you visit our Web Sites, we automatically log your IP address (the unique
address which identifies your computer on the internet) which is automatically
recognized by our web server. We use IP addresses to help us administer our
Web Sites and to collect broad demographic information for aggregate use. We
do not link IP addresses to personally identifiable information.
Non personal information
We may automatically collect non-personal information about you such as the
type of internet browsers you use or the site from which you linked to our Web
Sites. You cannot be identified from this information and it is only used to
assist us in providing an effective service on our Web Sites. We may from time
to time supply the owners or operators of third party sites from which it is
possible to link to our Web Sites with information relating to the number of
users linking to our Web Sites from their sites. You cannot be identified from
this information.
Use of Cookies
Cookies are pieces of information that a Web Site transfers to your hard drive
to store and sometimes track information about you. Most web browsers automatically
accept cookies, but if you prefer, you can change your browser to prevent that.
However, you may not be able to take full advantage of a Web Site if you do
so. Cookies are specific to the server that created them and cannot be accessed
by other servers, which means they cannot be used to track your movements around
the web. Although they do identify a user's computer, cookies do not personally
identify customers or passwords. Credit card information is not stored in cookies.We
use cookies for the following reasons:
- To identify who you are and to access your account information;
- To estimate our audience size and patterns;
- To ensure that you are not asked to register twice;
- To control how often visitors see similar ads;
- To track preferences and to improve and update our Web Site; and
- To track the progress and number of entries in some of our promotions and contests.
With whom is the information shared?
Evas Closet will not share, sell or rent your personal information to
third parties. However, we may disclose your personal information to third party
suppliers who provide services on our behalf (ie. shipping information for FedEx
or UPS or USPS).
Evas Closet may disclose aggregate statistics about our sales, our Web
Site visitors and customers of our telephone services in order to describe our
services to prospective partners, advertisers and other reputable third parties
and for other lawful purposes, but these statistics will not include personally
identifying information.
Evas Closet may disclose personal information if required to do so by
law or if it believes that such action is necessary to protect and defend the
rights, property or personal safety of company name and its Web Sites, visitors
to the Web Sites and customers of our Services.Our Web Site contains links to
the sites of third parties. When you visit these sites, we suggest that you
read their privacy policies. Evas Closet is not responsible for the privacy
policies or the content of such sites.
We will only sell or rent your personal information to a third party either
as part of a sale of the assets of a Evas Closet or having ensured that
steps have been taken to ensure that your privacy rights continue to be protected.
Information about products and services
It is very important to us that we provide you with the highest level of service.
In order to help us do this, from time to time Evas Closet may send you
details of our products and services which we think may be of interest to you.
If at any time you do not wish to receive these details, please e-mail us at
Security
Evas Closet places a great importance on the security of all information
associated with our customers. We have security measures in place to attempt
to protect against the loss, misuse and alteration of customer data under our
control. For example, our security and privacy policies are periodically reviewed
and enhanced as necessary and only authorized personnel have access to user
information. With regard to our Web Sites, we use secure server software (SSL)
to encrypt financial information you input before it is sent to us. While we
cannot ensure or guarantee that loss, misuse or alteration of data will not
occur, we use our best efforts to prevent this.
Where is the information stored?
Information which you submit via our Web Sites or our telephone services is
stored on a computer located in North America.
Specific Services
Please e-mail any questions, concerns or comments you have about our Privacy
Policy to
or write to us at:
Evas Closet
746 Main Street
Margaretville, NY 12455
